Reservations must be cancelled 72 HOURS in advance of your trip to be eligible for a refund.
You are not eligible for a refund if you arrive late or fail to show up for your scheduled trip.
Do not reserve more spaces than you are willing to pay for. Once you have reserved a seat, you will be strictly held to the 72 hour cancellation policy. If you fail to cancel a reservation or provide insufficient notice of cancellation, you WILL be charged full trip fare for all reserved spaces.
In the event a trip is cancelled due to adverse weather conditions (to be determined only by the Captain), you have the option of rescheduling a future trip or requesting a full refund. We will make every effort to provide you with ample notice of weather related trip cancellations. The Ocean Princess is not responsible for any additional costs that may be incurred as the result of a cancelled trip.
Customers will receive a full refund or credit with 24 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.Our vessel accommodates a certain number of people before we have to turn them away. Therefore, you are considered committed to your reservation.
All group and special pricing deposits are non-refundable as stated in the e-mail describing the particulars for your group or special price. Once a non-refundable deposit is received you do not have the option of cancelling your trip, only the captain can cancel a trip.
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